Key auto attendant features include automated call answering with professional customized greeting, music while on hold, user-friendly and interactive voice prompts, call waiting, call forwarding and overall easy handling of personal call extensions. This kind of service makes it possible for your company to reply to, handle, and divert calls from all of your offices to any place you wish. Additional features that are integrated with automated attendant systems include things like phone menu, dial by name directory, info messages, voicemail box and access, as well as the ability to manage unlimited extensions.
Auto attendant systems might even be used to establish a virtual office. That way, it supports VoIP services by entertaining and directing callers towards the proper extension and service representative of the company. This telephony application uses certain routing steps, that are very similar to those followed with an interactive voice response system (IVR). The steps include things like transfer to voicemail, call transfer to extension, playing recorded messages, repeat choices and connect to a sub menu. Just like normal call services, automated VoIP attendants make use of values (numbers , 1, 2, 3, and any other number in the telephone number pad) for connecting the caller to the person he would like to talk to.
While a lot of auto attendants provide simple menu systems like those you often hear (“press 1 for sales”, “press 2 for service”, and the like), other auto attendants utilize custom messages and music to entertain and manage telephone calls. Interactive messages or instructions are provided to guide and direct each caller towards the correct division, service representative or service that can process his requests. A variety of customized greetings and messages or customized music on hold might be played while placing the call on hold, keeping the caller on the line while processing their requests. This way, businesses are able to establish much better relationships with their clients.
A few auto attendant systems observe time-based call routing. This enables offices to reply to all of the business telephone calls received by the company offices during weekends and holidays. The specifics of this service feature varies by the supplier of the automated attendant. In this light, customers are given the chance to have their business calls correctly handled during office hours as well as non-business hours.
In case the person or extension requested by the caller isn’t available, the auto attendant will be able to direct the caller to the network’s mailbox, enabling them to leave their messages. In lots of ways, this system of managing incoming business calls proves to be valuable in providing businesses with cost reducing solutions in automating and simplifying phone network management.
An automated attendant, auto attendant or digital receptionist, is a kind of telephone service that effectively transfers callers to the correct person or extension without actually going via a stand-by human operator or receptionist. The objective of the auto attendant is to give small businesses the opportunity to enjoy the benefit of having a cheaper phone network managing solution, which helps set up lasting client and business relationships without extra costs.
For more information on auto attendant services such as RingCentral and other phone answering systems, visit AboutPhoneSystems.com
categories: auto attendant systems, phone systems, virtual phone,phone, telephones
